AI front desk for your clinic

From first message to confirmed visit — Yma captures every patient conversation, 24/7, in any language your patients speak.

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The reality

Patients now message around the clock — faster than any front desk can keep up.

The mess
  • Patients message at 2 AM. They go silent after the first price quote.
  • They say "remind me later" — and no one ever does.
  • Operators copy-paste the same replies all day.
The cost
  • Missed bookings. No-shows that wipe out the schedule.
  • Hot leads that quietly disappear.
  • Zero visibility into what's actually working.
~70%of health conversations happen outside clinic hours. Source — Microsoft / Global AI Adoption
The solution

Less admin. Faster replies. From week one.

Yma is the AI front desk that runs your patient communication end-to-end — so those gaps simply close.

Up to 70%

of front-desk work handled automatically — your team joins only when it matters.

Hours → seconds

response times drop from hours to seconds, around the clock.

Hours back, daily

the time that was going to copy-paste and chasing, returned to patient care.

Projected, based on clinic modelling — replaced with real client data as it lands.

What Yma does

One AI front desk.
Four ways it works.

01

One inbox, full context

Every channel, every patient, every conversation in one place.

02

An AI agent that books patients for you

Trained on your clinic, talks to patients, hands off to your team ready to book.

03

Reach every patient from one place

Broadcasts and offers without ever leaving Yma.

04

Know what's actually working

Full visibility into conversations, bookings and where patients drop off.

Inbox

Every channel. Every patient. One screen.

Why it matters

Not a single patient enquiry slips through — across WhatsApp, Instagram and forms, day or night.

  • Unified inbox — WhatsApp, Instagram and lead forms in one place.
  • Priority sorting, labels & filters — booking-ready conversations on top; labels you edit to match your workflow.
  • Patient card — contact, team notes, last-conversation summary and appointment history, synced two-way with your booking system and EHR.
  • Real-time translation — patients write in their language, your team reads in theirs.
  • Spam & toxic contacts auto-blocked — handled before they reach your team.
AI agent

An AI agent that talks to patients — and books them.

Why it matters

Patients get answered and guided toward a booking 24/7 — your team steps in only when it matters.

  • Answers discovery questions — explains options and procedures, trained on your specialists.
  • Knows when they're ready — detects intent to book and moves the conversation forward.
  • Follows up if they go quiet — a gentle, on-brand nudge, so leads don't go cold.
  • Hands off to your team — with a short summary, routed to the right person.
  • Confirms the booking — sends the confirmation to the patient automatically.
Outreach

Broadcasts and offers — without leaving Yma.

Why it matters

Bring patients back and promote offers right where the conversation already happens — no extra tools, no exporting lists.

  • Campaign manager — build broadcasts for announcements and offers to the right segments.
  • Meta-integrated template builder — create WhatsApp templates inside Yma. No jumping to Meta Business Manager.
  • In-product preview — see exactly how the campaign looks before you send.
  • Rich media — images, buttons and video in your messages.
Analytics

Finally see how your front desk really performs.

Why it matters

See exactly where patients drop off — and what to fix to keep more of them.

  • Conversations & bookings — over any period you choose.
  • Audience segmentation — who's writing in, and from where.
  • Funnel performance — where conversations turn into bookings, and where they stall.
  • Drop-off reasons — price, timing, location, unclear service, ghosting, competitor.
  • Service demand — what patients ask for vs. what they actually book.
Why not a CRM

A CRM tracks tasks. Yma does them.

What matters for clinics Yma Workspace Typical CRM
Fast response ✓24/7 AI-powered replies ✕Limited to work hours
Routine work ✓Handles patient-safe tasks for you ✕Tracks tasks, doesn't do them
Insights ✓Shows revenue & demand drivers ✕Basic task-completion reports
Integrations ✓Plugs into your EHR & clinic systems ✕Needs custom setup
Compliance ✓UAE-hosted, depersonalised, encrypted ✕Servers outside UAE
Integrations

Plugs in where you already work.

Communication channels
WhatsApp API / WABAInstagram DirectLead forms
Booking & EHR
AltegioHubSpotSimplex Himes

Two-way sync for appointment data and confirmations. No migration. No rip-and-replace.

Onboarding

Live in days, not months.

Day 1

Gather context

Integrations, your content, your typical workflows.

Day 2

Team onboarding

A walkthrough of the platform and features, plus Q&A.

Day 5–6

System setup

We make sure everything works and run a safety shift with your team.

Day 7

Live

A quick analytics workshop — and off you go.

What's next

Be the clinic AI assistants recommend.

Patients are already asking ChatGPT, Claude and Gemini for medical advice. Yma Layer makes your clinic discoverable and bookable inside those assistants — verified profile, live availability, direct booking. Not paid placement. Presence.

"If you're not on Google Maps, you don't exist." That was 2010. In 2026: if AI assistants can't find you, you don't exist.

Request your Free AI Visibility Report